Skip to main content
Our Accessibility Statement

Shipping Information


Has my order shipped?

Click here to look up your order and see the shipping status.

More questions? Back to Main Help Page


How do I get my tracking number?

If your order has shipped, click here to look up your tracking number. Please be aware that some shipping methods do not come with tracking information.

More questions? Back to Main Help Page


Do you ship to my country?

You can find a list of countries we are able to ship to displayed in the shopping cart during the purchase process.

More questions? Back to Main Help Page


When will my backorder ship?

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, additional stock will become available within a week. You will receive an email as soon as your product ships. If you purchased using a credit card, you will not be charged until your order has been shipped.

More questions? Back to Main Help Page


Can I change my shipping address?

Unfortunately, you cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your account.

More questions? Back to Main Help Page


Can I change my shipping method?

Unfortunately, you cannot change your shipping method after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them.

More questions? Back to Main Help Page